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03/07/2016

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Jessica Rezgui

I watched the video. Great presentations!

Rebecca Belliveau

I watched the video. I like that Buffalo Wild Wings doesn't charge you to play the trivia games on the tablets. I like that that specific Carrabas has the food line exposed to make it easier to run food. It is interesting that the Holiday Inn Express requires photo id for any cash transaction. Great job everyone!

Kelly Prince

I watched the presentations. I enjoyed how thorough each individual was with their behind the scenes procedures. I really liked the acronym used at Alicia's hotel - "I LEAD" as at my own hotel we use a similar one called "LEARN" to help deal with guest issues. They both essentially lead to the same steps used when dealing with guest complaints.

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